The following notices provide a simple overview of what happens to your personal data when you visit this website. Personal data is any data by which you can be personally identified.
Who is responsible for data collection on this website?
Data processing on this website is carried out by the website operator. You can find their contact details in the Legal Notice section of this website.
GenoEasy stores all your genograms and working data exclusively on your local computer. No genogram data is transmitted to servers or cloud services.
During license activation, the following data is transmitted to our license server:
No personal data, genogram content or other sensitive information is transmitted. After successful activation, the software is fully usable offline.
To limit the free trial to one device, a technical device identifier derived from browser properties (screen resolution, browser identifier, graphics characteristics) is generated upon first launch and stored in encrypted form on our servers. This identifier is used solely to enforce the 14-day limit and is not linked to personal data. Legal basis: Art. 6(1)(f) GDPR (legitimate interest in preventing misuse).
This website is hosted by an external service provider (host). The personal data collected on this website is stored on the host's servers.
When you follow a link we share on social networks (e.g. LinkedIn, Facebook), we redirect you to the target page via an internal redirect. In doing so, we only count anonymously how often a link was clicked and via which source. No personal data is stored — in particular no IP address and no identifier that would allow conclusions to be drawn about your person. The count serves solely to measure the reach of our content. Legal basis: Art. 6(1)(f) GDPR (legitimate interest in measuring reach).
The responsible party for data processing on this website is:
Dag Zippel
Systemische Praxis
Breite Straße 8
13187 Berlin
Telefon: +49 30 91689756
E-Mail: support@genoeasy.de
The responsible party is the natural or legal person who alone or jointly with others determines the purposes and means of the processing of personal data.
Unless a more specific retention period has been stated within this privacy policy, your personal data will remain with us until the purpose for data processing no longer applies. If you assert a legitimate request for deletion or revoke your consent to data processing, your data will be deleted unless we have other legally permissible reasons for storing your personal data.
Many data processing operations are only possible with your express consent. You may revoke any consent already given at any time. The legality of the data processing carried out prior to the revocation remains unaffected by the revocation.
In the event of violations of the GDPR, data subjects have the right to lodge a complaint with a supervisory authority. The supervisory authority responsible for Berlin is:
Berliner Beauftragte für Datenschutz und Informationsfreiheit
Alt-Moabit 59-61
10555 Berlin
www.datenschutz-berlin.de
You have the right to have data that we process automatically on the basis of your consent or in fulfillment of a contract handed over to you or to a third party in a commonly used, machine-readable format.
Within the framework of the applicable legal provisions, you have the right at any time to free information about your stored personal data, its origin and recipients, and the purpose of data processing, and, if applicable, a right to rectification or deletion of this data.
The website provider automatically collects and stores information in so-called server log files, which your browser automatically transmits to us. These are:
This data is not merged with other data sources. The collection of this data is based on Art. 6 para. 1 lit. f GDPR.
If you contact us by email, your inquiry including all personal data provided (name, inquiry) will be stored by us for the purpose of processing your request and in case of follow-up questions. We will not share this data without your consent.
The processing of this data is based on Art. 6 para. 1 lit. b GDPR if your inquiry is related to the performance of a contract or is necessary for the implementation of pre-contractual measures.
When you visit a PDF template page in our academy, we only store the template identifier, the page language and the timestamp — fully anonymised. No IP address, no user agent, no personal data. Legal basis: legitimate interest under Art. 6 (1) (f) GDPR.
You can request PDF templates free of charge by email. We process your email address solely for delivery purposes. The process uses double opt-in: after your explicit consent (checkbox in the form), we send a confirmation link. Only after clicking this link will you receive the template as a PDF attachment.
Data processed:
Retention: Unconfirmed tokens expire automatically after 24 hours. Confirmed records (including email address) are automatically deleted after 30 days. Storage is solely for documenting the consent given.
Legal basis: Art. 6 (1) (a) GDPR (explicit consent, documented by double opt-in).
Processors for email dispatch: one.com A/S, Kalvebod Brygge 24, 1560 Copenhagen, Denmark (hosting and email dispatch, processing location: data centre Copenhagen; DPA pursuant to Terms of Service, available at one.com/de-de/legal/dpa/; sub-processor for system monitoring: One.com India Pvt. Ltd., India – third-country transfer based on EU Standard Contractual Clauses).
If you additionally checked the newsletter box, we trigger an independent newsletter sign-up with its own separate double opt-in: you receive a separate confirmation email, and only after clicking the link inside it do we add your email address to our monthly GenoEasy newsletter list. This consent is entirely independent of the template download — the download works without signing up for the newsletter. You can withdraw consent at any time (unsubscribe link in every newsletter email or by emailing support@genoeasy.de). Dispatch is handled via our own email infrastructure; the same processors named above apply (one.com). Legal basis: Art. 6 (1) (a) GDPR (separate, voluntary consent).
Payment processing is carried out by external payment service providers. The data required for payment processing is transmitted to the respective service provider. The privacy policies of the respective provider apply in addition.
At the end of the trial period we invite you to give brief feedback on the software; when ending the trial we optionally ask for your reason. Participation is voluntary in both cases — you may skip it without any disadvantage.
For feedback: your ratings (scale 1–5), your free-text comment and the selected language. For the closing survey: the reason you select. In both cases additionally your email address, but only if you enter it yourself — it is used solely to reply to your feedback.
With the feedback itself we store no device identifier and no IP address. Without the voluntary entry of your email address the feedback cannot be attributed to any person, and it is not linked to your licence or trial access. Independently of this, submitting any form causes the server to log the usual access data including your IP address for technical reasons — see section 5 ("Server log files").
We use this information solely to improve GenoEasy. The legal basis is our legitimate interest in developing the software (Art. 6(1)(f) GDPR). You may object to processing on this basis at any time (Art. 21 GDPR, see below). For the email address it is your consent (Art. 6(1)(a) GDPR): you enter the address voluntarily, the purpose is stated directly at the input field, and you may withdraw your consent at any time.
Where we process your feedback on the basis of our legitimate interest, you may object to this processing at any time (Art. 21 GDPR). An informal message to support@genoeasy.de is sufficient; we will then delete the feedback. Your further rights are set out in section 4.
Feedback is automatically deleted after 12 months. The recipient is our hosting and email provider, which stores the data on our instructions and delivers any reply to you (see section 3). No further disclosure takes place; the data is neither sold nor used for advertising.
The free-text fields are intended for feedback about the software. Please do not enter names, diagnoses or any other details about your clients. Responsibility for your professional confidentiality remains with you — we do not scan the texts automatically. Should such information nevertheless come to our attention, we delete it immediately; a brief note to support@genoeasy.de is enough.
Last updated: February 2026